Select here for Privacy Policy

Last Updated: 28 December 2025

This page explains how Aquaviva Academy looks after your personal information, in plain language.

1. Who we are

We may collect information such as:

• Your name

• Your email address or phone number

• Your organisation and role

• Details you share when making an enquiry, booking training, or requesting a quote

• Feedback or survey responses

• Basic website data (like pages visited or browser type)

We do not usually collect sensitive information, such as health or disability details.

If you choose to share this information, we treat it carefully and only use it when necessary.

2. How we collect your Information

We collect information when you:

• Fill out a form on our website

• Contact us by email or phone

• Register for training or events

• Make a payment or donation

• Complete feedback or evaluation forms

• Visit our website (through cookies and analytics)

3. Why we collect your Information

We collect personal information so we can:

• Respond to your enquiries

• Provide training, consulting, or coaching services

• Prepare quotes and proposals

• Manage registrations and attendance

• Improve our services and website

• Process payments or donations

• Meet legal or regulation requirements

We only use your information for purposes related to our work.

5. Marketing Messages

We may send you information about our services or resources if they are relevant to you.

You can stop receiving these messages at any time by:

• Asking us directly via email

We do not sell your personal information.

6. Who we share information with

We may share information with:

• Companies that help us run our business (such as website hosting or payment services)

• Professional advisers (like accountants or lawyers)

• Government or regulators if required by law

We take reasonable steps to make sure others handle your information safely.

7. Overseas Storage

Some online systems we use may store data outside Australia.

When this happens, we take reasonable steps to ensure your information is protected.

8. How we keep Information Safe

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

We only keep information for as long as needed.

9. Accessing and Correcting Your Information

You can ask to:

• See the personal information we hold about you

• Correct information that is wrong or outdated

Just contact us and we’ll respond within a reasonable time.

10. Cookies and Analytics

Our website uses cookies to improve how it works and understand how people use it.

You can disable cookies in your browser if you prefer.

11. Complaints

If you’re unhappy with how we’ve handled your personal information, contact us in writing.

We’ll investigate and respond fairly.

If needed, you can also contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this policy from time to time.

The latest version will always be on our website.