Privacy Policy

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Last Updated: 28 December 2025

Aquaviva Academy is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website, services, training programs, enquiries, donations, and communications.

1. Who We Are

Aquaviva Academy is an Australian-based education, training, and consulting provider specialising in disability services, leadership, capability development, and evidence-based practice.

For the purposes of privacy law, Aquaviva Academy is the data controller of personal information collected through its operations.

2. What Personal Information We Collect

We may collect the following types of personal information:

a. Identifying Information

  • Name

  • Email address

  • Phone number

  • Organisation name and role

  • Business contact details

b. Professional and Service-Related Information

  • Enquiry details relating to training, consulting, coaching, or services

  • Information provided for quotes or proposals

  • Feedback, evaluations, and survey responses

  • Information provided during training or coaching engagements

c. Website and Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and analytics data

d. Payment and Transaction Information

  • Payment confirmation details

  • Donation records (where applicable)

Note: Aquaviva Academy does not intentionally collect sensitive information (as defined under the Privacy Act), including health or disability information, unless it is voluntarily provided and reasonably necessary for a specific service. Where such information is provided, it is handled with a higher level of care and confidentiality.

3. How We Collect Personal Information

We collect personal information through:

  • Website enquiry and contact forms

  • Registration forms for training or events

  • Email, phone, or direct communication

  • Online payments or donation platforms

  • Surveys, feedback forms, or evaluations

  • Cookies and analytics tools

Where possible, we collect personal information directly from you. In limited cases, we may receive information from third parties where authorised or reasonably expected.

4. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

  • Responding to enquiries and requests

  • Providing training, consulting, coaching, and related services

  • Preparing proposals, quotes, and agreements

  • Managing registrations, attendance, and learning outcomes

  • Communicating service updates or relevant information

  • Improving our services, website, and content

  • Processing payments and donations

  • Meeting legal, regulatory, and compliance obligations

We will only use personal information for purposes that are reasonably related to our business activities or where required by law.

5. Marketing and Communications

We may use your contact details to send information about services, resources, or updates that may be relevant to you.

You may opt out of marketing communications at any time by:

  • Contacting us directly

We do not sell personal information to third parties.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who assist us in operating our business (e.g. IT, website hosting, payment processors)

  • Professional advisers (e.g. legal or accounting)

  • Regulatory or government bodies where required by law

Where third parties are engaged, we take reasonable steps to ensure they handle personal information in a manner consistent with this Privacy Policy.

7. Overseas Disclosure

Some service providers (such as website hosting, analytics, or payment platforms) may store data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate data protection safeguards are in place, consistent with Australian privacy requirements.

8. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps include:

  • Secure online platforms and encryption where appropriate

  • Restricted access to personal information

  • Regular review of data handling practices

Personal information is retained only for as long as necessary to fulfil its purpose or to meet legal and regulatory obligations.

9. Accessing and Correcting Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete information

Requests can be made by contacting us using the details on our website. We will respond within a reasonable timeframe.

10. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand website usage.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us in writing with details of your concern.

We will investigate complaints promptly and fairly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations.

The most current version will always be available on our website with the last updated date reflected accordingly.